This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Determining AREA behavior

Several factors affect how BMC Remedy AR System authenticates users, including these:

  • Whether Authenticate Unregistered Users is selected
  • Whether Cross Reference Blank Password is selected
  • The value of the External Authentication Server RPC Program Number field
  • Whether the user exists in the User form and, if so, whether a password exists for the user

The following sections describe BMC Remedy AR System authentication behavior for given configurations.

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