This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Creating an incident entry

Use the /entry/{formName} URL to create an incident entry on a form. Perform the following steps to create an entry:

  1. Open the Postman - REST Client.
  2. Create a token. 
  3. Set the Request URL as 
    ?fields=values(Incident Number)  
  4. Select the operation as POST.
  5. Click Headers.
  6. Enter the following data as key value pair in the header:



    AuthorizationAR-JWT <token generated>
  7. Select raw.
  8. From the list, select JSON.
  9. Enter the JSON input for creating an entry:

      "values": {
        "First_Name": "Allen",
        "Last_Name": "Allbrook",
        "Description": "REST API: Incident Creation",
        "Impact": "1-Extensive/Widespread",
        "Urgency": "1-Critical",
        "Status": "Assigned",
        "Reported Source": "Direct Input",
        "Service_Type": "User Service Restoration",
  10. Click Send to send the request.
  11. Click Headers in response.
  12. The plug-in returns a URL in the Location section for the newly created entry.

Watch the following video to understand
how to create an entry.

The video is recorded using the earlier version of
BMC Remedy AR System and is valid for
BMC Remedy AR System 9.and later versions.

Where to go from here

Modifying an incident entry

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