This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Configuring Internet Explorer for automatic encoding

  1. Select Tools > Internet Options.
  2. Click the Advanced tab.
  3. Select the Always send URLs as UTF-8 check box.
  4. Restart the browser.


Even when Internet Explorer is configured to encode automatically, certain ASCII characters, such as a forward slash ( / ) , a question mark ( ? ) , an equal sign ( = ), a plus sign ( + ) , or an ampersand ( & ), will not be URL encoded. If your form name or application name contains any of these characters, you must use the AR URL Encoder utility to encode.

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