This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Authenticating unregistered users

When the Authenticate Unregistered Users option is selected, BMC Remedy AR System first attempts to find the user in the User form. If the user exists in the User form, BMC Remedy AR System attempts authentication through that form. If the user does not exist in the User form, BMC Remedy AR System attempts authentication through the AREA plug-in.

Note

You cannot get admin group permissions from the user's group list if the user is returned through external authentication. You can get admin group permissions only from the User form.

To authenticate unregistered users

  1. Open the AR System Administration: Server Information form, and click the EA tab.
  2. In the External Authentication Server RPC Program Number field, enter 390695.
  3. Select the Authenticate Unregistered Users check box.
  4. Click Apply and OK.
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