This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Attachment pools

An attachment pool contains attachment fields that enable users to store text, graphics, audio, or video with a request. The attachment data is compressed and stored in the database with each request.

A form can have any number of attachment pools, and each attachment pool can have any number of attachment fields, subject to database limitations.

You set properties for the attachment pool and for its attachment fields in BMC Remedy Developer Studio, including maximum size for each attachment field and permissions. View permission allows users in a group to view attachments. Change permission allows users in a group to add and remove attachments in an attachment pool.

Attachment pools do not have labels, but you can use trim text to label them on a form.


Web reports do not support attachment pools or attachment fields.

For more information, see Creating attachment pools and the following sections:

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