This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

AR System Email User Instruction Templates form

Use the AR System Email User Instruction Templates form to store administrator-defined instructions for specific actions, and to associate those instructions with a template defined in the AR System Email Templates form. These instructions can include variables whose values are provided when the instructions are executed. For each instruction template, the form provides the template name, name of the mailbox with which the instructions are associated, and the instructions themselves.

For more information, see Sending incoming email with user instructions.

Fields on the AR System Email User Instruction Templates form

Field name


Instruction Template ID

System-generated unique ID. The contents of this field are read-only.

Template Name

Menu lets you select template that is executed as the content of user instruction and used in the email.

Mailbox Name

Menu lets you associate incoming mailbox used with user instruction.


Valid character string consisting of Action label and value used to access user instruction field.

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