This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

AP:Notification form

Process administrators use this form to create and modify notifications sent by approval processes. This form opens from when you click View or Create from the Notification tab of the AP:Administration form.

Basic tab

AP:Notification form — Basic tab

(Click the image to expand it.)



Fields on the AP:Notification form — Basic tab  

FieldDescription
Notification nameType a name for the notification.
Process nameSelect the process name from the list. The process must already exist.
Status

Use the drop-down list to select the status of the notification.

  • Active — Notification will be sent when the process triggers it.
  • Inactive — The notification will not be sent.
Process Instance IDThe BMC Remedy AR System populates this field with the GUID of the selected process.
Notify On

Use the drop-down list to select the type of event that will trigger this notification.

Note: If you choose Error, the notification is sent only if the status of the request is set to Error in the AP:Signature and AP:Detail forms. 

Assignee Group PermissionThe BMC Remedy AR System populates this field with the Assignee Group for the request. This field supports the multi-tenancy feature.
QualificationIf necessary, enter additional conditions to control when the notification is sent. The approval server uses condition in this field in addition to the Notify On event.
SearchIn Search mode, searches the AP:Notification form.
SaveIn New mode, saves the notification.
CloseClose the window without saving changes.

Details tab

AP:Notification form — Details tab

(Click the image to expand it.)



Fields on the AP:Notification form — Details tab  

FieldDescription
Method

Use the drop-down list to define the method of notification.

  • None — No notification is sent.
  • Email — Notification is sent by email.
  • User Default — Notification is sent using the default notification method defined in the User form for each of the recipients.
  • Workflow — For information about this notification method, see Creating workflow-based notifications.

If you select Email or User Default, the Email tab is activated.

Send to
  • Notify List — The approval server sends notifications to the default recipients for the event type. See the following table. When a request is approved or rejected, the notification is sent based on the If Multiple Approvers setting on the AP:Process Definition form:
    • One Must Sign — The notification is sent only to that approver and not the other approvers in the signature line.
    • All Must Sign — The notification is sent to that approver and all the other approvers for whom signature lines have been created. See AP:Process Definition form.
  • Other — If you select Other, enter the notification recipients in the field to the right. To use a field reference (for example, $ fieldName$ ) click the field menu icon.
SubjectType a subject line for the notification message. You can select AR System variables from the list.
Additional Fields

To attach additional field information to the notification, use the drop-down list to select the field names.

If the notification method is Email, you must add Detail-Sig-Id to the Additional Fields.

MessageType the message text for the notification. Use the drop-down list to include AR System variables in the message text.
PrioritySelect a priority from 0 to 10 to allow users to sort their notifications by order of importance. Entries created with an earlier version of the approval server will default to a Priority of 1.

Email tab


AP:Notification form — Email tab
(Click the following image to expand it.)



Fields on the AP:Notification form — Email tab  

FieldDescription
FieldsEach field on this form includes the Fields button. Use this menu to select fields from the approval server forms when completing each field, if appropriate.
KeywordsEach field on this form includes the Keywords button. Use this menu to select AR System key words when completing each field, if appropriate.
Mailbox nameEnter the name of the AR System outgoing mailbox that you want to handle the notifications.
FromEnter a name for the sender of the notification, or select variables from the Fields and Keywords menus.
Reply ToEnter a name for the Reply-To field of the notification email, or select variables from the Fields and Keywords menus.
CCEnter the recipients of the notification email, or select variables from the Fields and Keywords menus.
BCCEnter the recipients of the notification email who should receive blind copies, or select variables from the Fields and Keywords menus. Recipients entered in this field do not appear in the recipient list for other users.
Use Email based Approval templateSelect "Yes" to use the email based approval template. The appropriate template name will be automatically displayed in the Content field. Default value is "No".
OrganizationEnter a company name, an organization, a keyword, or a field reference to a name for the notification email.
HeaderEnter the names of templates to use for the header of the email notification. You can enter the name of the template directly, or enter a field reference or keyword to retrieve a template name.
Content

Enter the names of templates to use for the content of the email notification. You can enter the name of the template directly, or enter a field reference or keyword to retrieve a template name.  

Note: If you select "Yes" for the Use Email based Approval template field, the template name will be automatically displayed for this field. 

FooterEnter the names of templates to use for the footer of the email notification. You can enter the name of the template directly, or enter a field reference or keyword to retrieve a template name.


For information about the Administrative Information tab, see the Administrative Information tab section in the AP:Alternate form topic.

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