This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Adding a URL to a trim text field

Using a trim text field, you can add a URL to a form that links users to an Internet or intranet site or that opens a file in its associated program.

In a browser, the target opens in a new window.

To add a URL to a trim text field

  1. Open the appropriate form.
  2. Create a trim text field (see To create trim fields).
    The new field appears on the form.
  3. Select the trim text field.
  4. In the Properties tab, select the Text property, and click its ellipsis button.
  5. In the Text dialog box, enter the text that will appear on the form.
    For example, enter "Go to the BMC Software site."
  6. Select all or part of the text to convert to a URL, and click Insert URL.
  7. In the Insert URL dialog box, enter the appropriate URL.
    For example, enter
    You can use any of these prefixes:
    • file:
    • ftp://
    • gopher://
    • http://
    • mailto:


      Before using the URL in the trim text field, test it in your browser.

  8. Click Insert.
    The URL text in the Text dialog box is automatically converted to HTML. For example:
    Go to the <a href="">BMC Software</a> site
    By default, the URL appears in blue text.
  9. Click OK.
  10. (Optional) Change the color of the URL text:
    1. Select the trim text field.
    2. In the Properties tab, select Custom from the URL Color drop-down list.
    3. In the URL Color palette, select the appropriate color.
    4. Click OK.
      Only the color of the URL text is updated. For example, if you use the text in step 8, only "BMC Software" is updated.
      To update any other text in the trim text field, use the Label/Text Color property.
  11. Right-click the form, and select Save.
    For more information about adding URLs to a form, see URLs for forms and applications.
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