Troubleshooting FTS configuration issues
When you configure the AR System Server for Full-text search (FTS) or Global search, you might encounter certain issues while configuring a single indexer, multiple indexers, and searchers. Use this information to understand and resolve the issues.
- FTS is not configured or set to the default installation values.
- FTS is not configured correctly and is not working as expected.
In a server group environment, this might impact one or more servers.
Perform the following steps to troubleshoot the FTS configuration issues:
Check if the FTS is configured correctly by reviewing the information in the FTS Best Practice documentation
Review the FTS training material for High Availability Configuration setup
|Connect With Remedy Webinar- Configuring FTS in a Server Group Environment|
Determine the architecture design of the AR System Server
Identify which servers are indexers and which are searchers.
Ensure that the AR System Server and FTS are licensed
The AR System Server and FTS must be licensed. For more information, see Adding FTS licenses.
Use the FTS Management form to configure FTS
Select Application > Remedy Management Console > AR System Server Group Console > FTS Management.
Configure FTS indexers
Configure FTS searcher servers
For more information, see FTS Configuration form in the AR System Administration Console.
Configure FTS and MFS options
After you determine a specific symptom or error message, use the following table to resolve the FTS configuration issues:
|You receive an error message that FTS is either not licensed or the FTS service is not ready yet.||Browser|
The arfts-searcher-plugin.log file in the browser
Searches are database rather than FTS searches
The SQL logs in the browser
|Check the configuration to ensure that FTS is enabled and configured.|
If the issues still persist, contact BMC Support.