This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting CAI plug-in issues

The Command Automation Interface (CAI) plug-in is used to create, update, and receive data from other back-office applications.

To troubleshoot CAI plug-in issues

  1. Verify the CAI plug-in configuration.
    For more information, see CAI plug-in configuration.
    For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring java plug-in servers and Updating configuration settings by using the AR System Configuration Generic UI form.
  2. Troubleshoot common plug-in related issues.
    For more information, see General approach for troubleshooting plug-in issues.
  3. If you need to investigate the issue further, enable the following logs:

To enable logs for the CAI plug-in

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.

  2. On the Plugin Server Configuration form, from the 
  3. Select the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level listselect DEBUG.
  5. Click Apply
    The arjavaplugin.log file now generates the debug logs for the CAI plug-in.

Related topics

CAI plug-in configuration
Enabling plug-ins

Was this page helpful? Yes No Submitting... Thank you

Comments