This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Testing AR System REST API

You can test REST services with various tools such as REST Client, Advanced REST Client, or This topic describes how to use Postman - REST client to test REST API.

REST API is configured out of the box with Remedy AR System server. To check if REST API is working on your system, run a login call.

You can use Postman - REST Client 3.2.8 or higher to test the REST API. Postman is a powerful HTTP client for testing web services and makes it easy to test, develop, and document APIs by allowing users to quickly put together both simple and complex HTTP requests.

All API calls sent using the Postman app are stored in history, allowing them to be easily loaded into the response viewer at a later time. For more information and to download Postman - REST Client, see

For a quick overview of introduction to Postman - REST Client, see

The video is recorded using the earlier version of BMC Remedy AR System and is valid for BMC Remedy AR System 9.1 and later versions.

To import a certificate into the Trusted Root Certification Authorities store

After you create a self-signed certificate, browsers and other programs issue warnings to users about an insecure certificate each time the user authenticates. You can prevent the certificate warning by adding the self-signed certificate to the Trusted Root Certification Authorities store.

The self-signed certificate that is generated is non trusted. The browsers and other programs issue warnings to users about an insecure certificate each time the user authenticates. The following instructions provide information for importing a certificate into the truststore:

  1. In Google Chrome, go to the following URL:
  2. In Google Chrome click Customize and control Google Chrome> Settings.
  3. Click the Show advance
  4. Click the Manage Certificates field under HTTP/SSL.
  5. Click the Trusted Root Certification Authorities tab.
  6. Select certificate file from the list  and click Import.
  7. Follow the Certificate ImportWizard.
  8. Click Close.
  9. Restart Google Chrome.

Related topics

Integrating AR System forms with a third-party application by using REST API

Use cases for integrating AR REST API with an external form

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