This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Submitter and Assignee access

The Submitter and Assignee groups allow access to requests or fields on a per-user basis.

  • To have access as a member of the Submitter group, the contents of field ID 2 must be the user's login name. Field ID 2 is usually set on submission by using the $USER$ keyword to define this field's contents.
  • To have access as a member of the Assignee group, the contents of field ID 4 must equal the user's login name. Field ID 4 is often set manually or by workflow to a user's name when the status of the request changes.
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