This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the Web tab

AR System User Preference form — Web tab
(Click the image to expand it.)

Web tab fields

Area nameField NameDescriptionClient
AlertRefresh IntervalSpecifies the interval, in minutes, that passes between queries to the Alert Events form. The default value is 0. The alert list displays the user's alerts by querying the Alert Events form that contains the user's alerts.Web 
Alert ServersSpecifies which servers contribute alerts to a web-based alert list. The administrator can enter the server names to retrieve alerts from this field. The server names must be separated by the comma ( , ) delimiter. This field is clear by default.Web 
Date/Time Text    Display Date/Time Style (Web)

Specifies the format in which the date and time appear. Options are

  • Short
  • Long
  • Custom

The formats adhere to the ICU (International Component for Unicode) format. The format is platform-independent and is not automatically the same as preferences set in the browser, or as any preferences set in the Windows Control Panel. The user must use a predefined ICU format or customize an ICU format to set web view Date/Time appearances. The default is Short.

Web 
Custom Date FormatSpecifies the format of date strings to be displayed in the browser if the user selects Custom from the Display Date/Time Style (Web) menu. The user can add a forward slash (/), dash (-) or a period (.) as separators. This field is clear by default. For more information about date formats, see AR System server components and external utilities.Web 
Custom Time FormatSpecifies the format of time strings to be displayed in the browser if the user selects Custom from the Display Date/Time Style (Web) menu. The user can add a semicolon (:), dash (-), or a period (.) as separators. This field is clear by default. For more information about time formats, see AR System server components and external utilities.Web 
SessionSession Timeout in MinutesSpecifies the number of minutes after which a session times out. The default is 90 minutes. The user can set the session timeout for longer than 90 minutes, and this setting overrides the session timeout in the General Settings page of Mid Tier Configuration Tool.Web 
AnimationAnimated EffectsSpecifies whether animated field effects (which show conditions such as state transition) are enabled.Web 
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