This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the Misc tab

AR System User Preference form — Misc tab
(Click the image to expand it.)

Misc tab fields

Area nameField NameDescriptionClient
Open Dialog Shortcut DirIndicates the directory to use when creating a shortcut. This value is used when the user selects an item from the Open Object List and right-clicks to create a shortcut or when the user right-clicks a results list and chooses Send To > Desktop.Legacy*
FindNot currently used.Legacy*
Performance     

Preferences that relate to how the browser caches forms. Definitions (for forms and related workflow) are loaded into memory from the .arf and .arv cache files and retained as long as these files are current. This enables subsequent loads of the same form to load more rapidly since the definitions do not have to be re-read from the disk each time. To reduce the amount of memory used, several checks are made periodically to see if definitions can be removed from the memory cache. During these checks, the following calculation is performed:

Duration Since Last Used = Current Time - Time Definition Last Used

Legacy*
Max Age In MinutesIf the Duration Since Last Used value is greater than the preference set for Max Age In Minutes, the form definition can be removed from the memory cache.Legacy*
Min Age In MinutesIf the Duration Since Last Used value is greater than the preference set for Min Age In Minutes, the form definition can be removed from the memory cache. If the system is approaching the memory limit (Percent of Memory), the Duration Since Last Used value is taken in conjunction with the Min Age In Minutes value to determine whether the definition can be removed from the memory cache.Legacy*
Usage ThresholdEach time a form is opened, the system increments a usage count. As the memory limit is approached, the Usage Threshold value is compared to the usage count to determine if the definition can be removed from the memory cache.Legacy*
Percent Of MemoryRepresents a memory threshold. It is compared to the percent of memory used for the memory cache to determine if the memory limit is reached. This check is used in conjunction with the Usage Threshold and the Min Age In Minutes values.Legacy*
App Response TimeoutDDE Application Response Timeout in the browser.Legacy*
Transaction TimeoutDDE Transaction Timeout in the browser.Legacy*
RPC Timeout NormalRPC Timeout for the submit operations.Legacy*
RPC Timeout LongRPC Timeout for long queries.Legacy*
RPC Timeout Extra LongRPC Timeout for extra long operations.Legacy*
 View     Show Macro BarDesignates whether the macro bar is displayed when the browser starts.Legacy*
Show Status BarDesignates whether the status bar is displayed when the browser starts.Legacy*
Show ToolbarDesignates whether the toolbar is displayed when the browser starts.Legacy*
Disable Web HelpDesignates whether items under BMC Remedy on the Web under the main Help menu in the browser are disabled.Legacy*
Save Window On CloseDesignates whether to save information about open New and Search windows in the browser when you close the tool.Legacy*
Query On ReturnDesignates whether you can initiate a query by pressing the Enter key in the Request ID field.Legacy*
Close After SubmitDesignates whether to close a New window after a request is submitted in the browser.Legacy*
Show Lang DLL Not foundObsolete.Legacy*
Step SizeObsolete.Legacy*
Result Open On Double-Click

Designates which panes open when you double-click a record in a results view. The options are:

  • Value greater than zero — Open the form with a results pane and a detail pane.
  • 0 (Zero) — Open the form with a detail pane only.
Legacy*

* Legacy = The field is available for legacy environments that use BMC Remedy User, which is no longer shipped with BMC Remedy AR System.

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