This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the Logging tab

AR System User Preference form — Logging tab
(Click the image to expand it.)

Logging tab fields

Area nameField NameDescriptionClient
ClientMacroDesignates whether the use of macros on the client is logged.


Active LinksDesignates whether the use of active links on the client is logged.Mid tier
Timings (Web)Designates whether the time of a request and responses between browser, mid tier server, and BMC Remedy AR System server are logged.Mid tier
Server  APIDesignates whether use of APIs on the server is logged.Mid tier
FilterDesignates whether use of filters on the server is logged.Mid tier
DatabaseDesignates whether activity on the database is logged.Mid tier
GlobalGlobal Logging EnabledFor future use. 
Log File PathDefines the path to the log file.Mid tier

 * Legacy = The field is available for legacy environments that use BMC Remedy User, which is no longer shipped with BMC Remedy AR System.

For more information about logging, see Analyzing logs and Tracking client caches

After you enable logging, the information log appears on the Workflow Logging window. If you want to delete the generated logs, click the Clear button that is displayed at the top of the Workflow Logging window.

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