This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the General tab

AR System User Preference form — General tab
(Click the image to expand it.)

AR System User Preference form — General tab

Area nameField NameDescriptionClient
SearchSearch Path

Designates the directories where the user can access custom reports and macros. The path is typically userHomeDirectory/arHome/arcmds. To change the search path, the user must enter the entire directory name for the directory to which the user wants access. To specify more than one directory, the user must separate each directory name with a semicolon.

Note: If the user deletes all directories from the search path, the user cannot access any custom reports or macros. 

Legacy*
Num Items in Recently Used List

The number of recently used items. The user can specify from 4 to 9 items. The default is 5. This setting applies to these menu lists in the browser:

  • File > Recent New Forms
  • File > Recent Search Forms
  • File > Recent Requests
  • File > Recent Entry Points
  • Actions > Recent Searches

Legacy*

Tooltip Hover Wait TimeHover Wait Time in MillisecondsSpecifies the amount of time (in milliseconds) that the system waits to display a tool tip after the user hovers over an object.Web 
On NewOn New

Defines how fields are set in a form opened in New mode. The options are:

  • Set Fields to Default Values — (Default) Fields are filled with default values when a new form is opened or when a form is reset after a request is submitted.
  • Clear All Fields — All fields are cleared when a new form is opened or when a form is reset after a request is submitted.

When no option is selected, the default (Set Fields to Default Values) is used.

Web
 On Search   On Search

Defines the action a form opened in Search mode takes after the user performs a search, displays the records in modify or display mode, and then returns to the search form without closing the form. The options are:

  • Set Fields to Default Values — Fields are filled with default values.
  • Clear All Fields — (Default) All fields on search forms are cleared.

When no option is selected, the default (Clear All Fields) is used.

Web
Show Result List OnlyDefines whether the user views only the results list after every search. If the user selects No, the results list and a detail pane are displayed after every search.Web
Limit Number of Items Returned  

Defines whether the number of search results returned is limited. The options are:

  • No — (Default) All results are returned.
  • Yes — The number specified here is returned. When the user selects Yes, the next field is enabled, and the user can specify the number of search results returned. The default value is 1000.

The Max Entries Returned by the GetList server setting in the Configuration tab of the AR System Administration: Server Information form can override this preference. BMC Remedy AR System uses the lesser value.

Web
On Open  Show Advanced Search BarDefines whether to show the advanced search bar when a new window is opened.Web
Maximize WindowDefines whether a form is maximized when it is opened. If the user selects No, the form fills only a portion of the browser.Web
Diary FieldShow Most Recent First

Defines the order in which entries appear in the diary field of a form. The options are:

  • Yes — Diary entries are listed in descending order by date, starting with the most recent entry.
  • No — (Default) Diary entries are listed in ascending order by date, starting with the earliest entry.
  • Default — See No.
Web
Field Menu   Display As

Specifies how menus attached to a character field are displayed. The options are:

  • Default — See Popup menus.
  • Popup menus — (Default) Displays menus in standard pop-up style. Hierarchical menus are displayed with arrows indicating that users must move the cursor to the right to view lower-level menu items. Large menus can cause display problems.
  • List boxes — Displays menus in tree view style. Use this option to display large menus.
  • Smart menus — Displays menus in standard pop-up format except when the menu exceeds four levels or the total number of menu items exceeds 200. In those cases, the menu is displayed as a list box.

To change these thresholds, use the Item Threshold and Level Threshold options on the Edit tab. See Setting the Edit tab. If no option is selected, the default is used.

Web
Expand at Startup

Determines whether field menus are expanded when the menu is opened. The options are:

  • Yes — All levels of the menu are displayed when the menu is opened. (This is not supported in browsers.)
  • No — Only the first level is displayed when the menu is opened.

Legacy

 Flat Look On Forms

Designates whether forms have a flat or 3-D look. The options are:

  • No — Use shadows to give the form a 3-D feel.
  • Yes — Do not use shadows. This gives the form a "flat" appearance.

Legacy*

* Legacy = The field is available for legacy environments that use BMC Remedy User, which is no longer shipped with BMC Remedy AR System.

Was this page helpful? Yes No Submitting... Thank you

Comments