This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the Advanced tab

AR System User Preference form — Advanced tab
(Click the image to expand it.)

Advanced tab fields

Area nameField NameDescriptionClient
Form   Default Form View

Specifies the view to be used as the default for all forms.

Note: If the user enters a view name that does not exist, BMC Remedy AR System determines which view best fits. This might not be the default view.

Legacy*
Open Window View Extension

Specifies the extension to be used as the default for all forms opened from other forms.

Note: If the user enters an extension that does not exist, BMC Remedy AR System determines which view best fits. This might not be the default view.

Legacy*
Display Hidden Forms (Admin)

Specifies which forms are available. Options are

  • No — Only forms designated as visible are available.
  • Yes — All forms are available, whether designated as hidden or visible.

Note: This option is available only if the user is logged in as an administrator or sub administrator to an active server.

Legacy*
Table FieldsRefresh Content on Display  

Specifies whether the data in a table field is refreshed automatically every time a form is displayed.

Note: The user can refresh the table manually by clicking on it.  

 Web
Report  Report Server

Specifies the name of the server where the following reporting forms reside:

  • ReportType
  • ReportCreator
  • Report
  • ReportSelection

The server name also serves as the home for report definition files created. This entry is necessary when the server that stores the reporting forms is different from the server that stores the data to be reported on. This field is blank by default.

 

Legacy*

 
ODBC Use Underscores  Specifies whether to replace special characters with underscores when running reports.

Legacy*

 
Result View   Alert SortDisplays the last column on which the user sorted a result or alert list. The user can specify a value in this field.

Legacy*

 
Sort CriteriaDisplays the value set when the user chooses Actions > Sort Options and specify values. The user can set sort options on a per-form basis.  Legacy*
AR System ReservedAR System Reserved  Reserved for future use. N/A

 * Legacy = The field is available for legacy environments that use BMC Remedy User, which is no longer shipped with BMC Remedy AR System. 

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