This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the Accessibility tab

The Accessibility tab form contains the following web accessibility preferences. If no user preferences are set, no Section 508 enhancements are made to the form. For each user, Section 508 enhancements are added dynamically when the HTML for the form is read.

AR System User Preference form — Accessibility tab
(Click the image to expand it.)

Accessibility tab fields

Area nameField NameDescriptionClient
AccessibilityAccessible Mode

Generates the HTML page so it is optimized as follows:

  • Default — No optimization.
  • Screen Magnifier/Low Vision — Accessed with a screen magnification device.
  • Screen Reader/No Vision — Accessed using screen reader software.

Accessible Mode is enabled when it is set to Screen Reader/No Vision.

Note: When adding image buttons to a form, you must add a label for the button image so that screen readers can read the ALT tag for the image. When the No Vision option is set in user preferences, the screen reader uses the label text to read the ALT tag.

Accessible Message

Designates the type of nonvisual feedback that applies to workflow for this view. The options are

  • No Action — No messages are shown for accessibility. Active link message actions of the type Accessible are ignored.
  • Message Action — Displays accessibility messages defined by the active link message action of type Accessible.
  • All Actions — Displays accessibility messages to reflect visual changes on the page as well as accessible messages defined by an active link message action of the type Accessible.

Accessibility messages are displayed for visual changes caused by Change Field and Set Field active link actions, and other user actions such as table refresh. These messages reflect the visual changes that the user would have experienced otherwise. If a field is hidden, changes caused by these actions are ignored.

Note: These options are not used in the BMC Remedy Mid Tier 6.3 and later.


* Legacy = The field is available for legacy environments that use BMC Remedy User, which is no longer shipped with BMC Remedy AR System. 


No Vision users might need more time to traverse forms, so increase the Session Timeout in Minutes value on the Web tab. See Setting the Web tab.

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