This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Rich-text-format field support

The rich-text-format (RTF) component design allows you to define a character field that supports displaying and editing information within a rich text environment. This environment supports various fonts, colors, and textual styles such as bold, italic, underline. The environment also allows images and tables to be displayed within the boundaries of the character field.

The RTF field takes into account normal, No Vision, and Low Vision users. As a No Vision or Low Vision, you can view the RTF field in a character field or a character pop-up editor only, but the RTF features are disabled, and the data can be viewed in a plain text format only. The icon displayed next to the character field for No Vision and Low Vision users is different from the icon displayed for normal users.

A normal user can edit the RTF field by clicking on the In Place Editor or the RTF Popup Editor. As a No Vision or Low Vision user, you can edit content only in the character pop-up editor, and the editing behaves like a character field. (See "Character fields" on page .) Any editing that you do in the character pop-up editor overwrites the existing RTF data and causes the formatting to be lost if you save the form.

JAWS indicates the end of an RTF field by saying, "End of Character Rich Text Field with Expand Frame."

For more information, see:

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