This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 19.02, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.


To stay informed of changes to this space, place a watch on this page.

The following updates have been added since the release of the space:




March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.

June 11, 2019Critical Remote Code Execution (RCE) vulnerability in Remedy Mid TierFlash notification about a critical Remote Code Execution (RCE) vulnerability in Remedy Mid Tier.
May 30, 2019Patch 1 for version 19.02This patch consolidates all the Hot Fixes delivered for Remedy AR System version 19.02 and later into a single patch release. The patch contains fixes in Remedy AR System Server and Remedy Mid Tier.
February 28, 201919.02 enhancements

Enhancements available in this release:

  • Modern and improved look and feel for Remedy Flashboards
  • Swagger specifications for AR System REST APIs
  • New REST API to retrieve field metadata
  • Multi-threaded archival in the AR System Server
  • Ability to define database functions for Remedy Smart Reporting in AR System Server

Related topics

Known and corrected issues

Support information

Was this page helpful? Yes No Submitting... Thank you