This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Reconciling workflow objects using objects list

If you know the objects that are modified in the new definition or you want to compare your overlay objects manually with the old definition and new definition, you can directly open the Objects list from All Objects and reconcile them.

  1. In the AR System Navigator, open the Objects list for the object which you want to reconcile. For example, Filters, Active Links.
  2. Find the object from the objects list.
  3. Right click the object and click View Differences with.
  4. Select the server with which you want to compare your definition.

    The Differences List with all the items that need to be reconciled is displayed.

  5. Double-click the property for which you want to see the differences in 3-way reconciliation utility.
    You must either use the Editor tab or Properties tab for 3-way reconciliation. The Editor tab displays the list of definitions and the Properties tab displays the list of properties.
  6. Check and reconcile the properties by replicating them from new definition to overlay definition. You can reconcile your properties using the following options: 
    1. Right-click to use the Copy and Paste option only where you want to directly replace the overlay object property with the new object property. You can use this option only for the entire section. For example, you cannot copy individual check box from new definition and paste it in the overlay definition. For more information about existing copy and paste feature in BMC Remedy Developer Studio, see Saving and copying objects.
      1. Right-click the panel that you want to reconcile from the New Definition and select Copy.  
      2. Right-click the same panel in the overlay definition and select Paste. The existing overlay object is updated to replace the old panel with the changes from new panel.


        For lists, permissions, and associated forms, existing overlay object is updated to merge the changes from new definition without losing the customizations.

    2. Edit the changes from new definition property into your overlay definition property. You must compare your new definition property with the overlay definition property and modify your overlay object manually to reconcile the changes.


      For complex properties, you must verify the property values in new definition and reconcile the changes in your overlay definition by editing the property inline. 

  7. Click the Next Difference and Previous Difference icons to navigate through the Differences List instead of scrolling through the list.
  8. Copy or edit all the properties for the object as mentioned in step 7.  
  9. Save the changes to complete reconciliation.


After saving the changes and closing the object, when you open the object again from the list, the the Objects to reconcile list does not display the properties which are already reconciled. When you turn the Only show changes to reconcile filter OFF, you will see all the changes including the ones which are already reconciled.

Reconciling objects during upgrade

If you are upgrading your AR System and see the list of AR customizations that need to be reconciled,  see  Performing AR reconciliation Open link  in BMC Remedy ITSM Deployment online documentation. 

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