This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Introducing workflow

This section introduces the three BMC Remedy AR System workflow objects: active links, filters, and escalations. By using workflow, you can define a set of processes to enforce business rules such as approval and service level requirements, tracking defects or assets, and so on.

For background information about workflow, see Workflow overview. For more information about workflow, see the following sections:

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