This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

General procedures for workflow objects

You create and manage workflow objects in BMC Remedy Developer Studio. Although active links, filters, and escalations have different purposes and properties, many procedures for working with them are the same.

This guide describes some common procedures for working with workflow objects. Other common procedures are described in other documents, as shown in the following table.

Where to find information about workflow objects

For Information about


Creating, copying, renaming, and deleting BMC Remedy AR System server objects

Application development with BMC Remedy Developer Studio.

Assigning permissions (enables you to specify users and groups who can access an object)

Workflow object properties and Assigning permissions.

Entering change history (a record of an object's owner, the user who last modified the object, and the date of modification)

Updating change history.

Creating and modifying help text for objects

Providing help text.

Creating a log file for tracing object activity (You can create a record of an object's operation, including what executed and whether it was successful.)

Tracing active link, filter, or escalation activity.

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