This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Enabling users to change their passwords at will

A Change Password link is automatically placed on the Home Page form so users can change their passwords voluntarily. When they click the link, the User Password Change form is opened.

User Password Change form

(Click the image to expand it.)

Important

If you enable users to change their passwords directly in the User form instead of the User Password Change form, beware that the password restriction policy (default or customized by you) is bypassed because the restrictions are enforced through the User Password Change form, not through the User form.

Using the Password Change form to change the password of the Mid Tier Configuration Tool

You can change the password for the Mid Tier Configuration Tool by using the Change Password form, if you enable the Force Password Change On Login checkbox on the User form.

Perform the following steps to change the  password:

  1. Open the Change Password form.
  2. Provide the required details and click Save.

Related topic

Accessing the Mid Tier Configuration Tool

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