This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Enabling logging

To debug issues with session replication or to verify whether failover is taking place in the Tomcat cluster, you must edit the file located in the TomcatInstallationFolder/conf directory.


The file is available as an attachment to this topic.

Edit the attached file to add new file handlers and set the debug log level to Info. For example, create two new file handlers: and, as shown in the following code. Add the code to the file. = INFO = ${catalina.base}/logs = cluster. = INFO = ${catalina.base}/logs = ha.
org.apache.catalina.tribes.MESSAGES.level = INFO
org.apache.catalina.tribes.MESSAGES.handlers =

org.apache.catalina.tribes.level = INFO
org.apache.catalina.tribes.handlers =

org.apache.catalina.ha.level = INFO
org.apache.catalina.ha.handlers =


When you install Tomcat through the latest version of BMC Remedy AR System, the cluster log settings are already added by the installer. However, you can change the log level whenever required.

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