This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Defining next ID block size, cache, status history, and tags

You can perform the following tasks from the Basic panel on the Definitions tab of a form:

  • Define the number of next request IDs that are allocated at once for a form. This improves server performance. To set a default for a server, see Setting administrative options and Allocating blocks of Next-IDs for faster create operations.
  • Override server view and field display property caching for a form. This option can be set to improve 32-bit server performance. When this option is enabled, the server will not cache display properties. This will improve memory usage, and server start up times, but it can slow performance when the display properties are called. To set the server default, see Setting administrative options. For more details about this option and the memory use impact, see Reducing memory using Display Property Caching.


    This option is not useful in a 64-bit environment. Most 64-bit environments do not impose memory limitations and setting the option could unnecessarily impact performance.

  • Disable the server maintenance of status history for a form. When the check box is selected, the server clears the history and does not update it when the status changes. The mid tier shows no status history for a form when it is disabled. When the Disable Status History check box is cleared, the server starts to record and return status history for the form. When status history is enabled, the mid tier shows the status history for the form starting from when it was enabled.
  • Define tags to apply the same skin to multiple forms. You can use this property to set a single skin across multiple forms. While defining skins, administrators can use this tag name and ensure that the same skin gets applied across all forms that use that tag name. For more information about defining skins, see Defining skins.

To define the next ID block size, cache, status history, and tags

  1. Open the form with which you want to work.
  2. Select the Definitions tab.
  3. Expand the Other Definitions panel and then the Basic panel.
  4. Select Overwrite from the Overlay Type drop-down list.
  5. To define the next ID block size:
    1. Select Enable Next Request ID Block Size.
    2. In the Next Request ID Block Size field, enter a value between 1 and 1000 inclusive.


      The use of this configuration setting might result in unpredictably large request ID sequence gaps. The likelihood of this occurring increases with the use of multiple servers that share a database. The BMC Remedy AR System server does not malfunction due to this gap, so it should not be considered a defect.

  6. To disable server view and field display property caching for this form:
    1. Select the Override Server Default Display Property Cache Settings.
    2. To disable caching of view display properties, select Disable VUI Display Property Caching.
    3. To disable caching of field display properties, select Disable Field Display Property Caching.
  7. To disable the server maintenance of status history, select Disable Status History.
  8. To use tags to apply a single skin across multiple forms, enter the name of the tag.
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