This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Defining flashboards

After creating variables, you are ready to create your flashboard. Different flashboards can use the same variables.

To create a flashboard

  1. Open Developer Studio.
  2. In AR System Navigator, expand serverName > All Objects.
  3. Right-click Flashboards, and select New Flashboard.
    To add a flashboard to an application, expand serverName > Applications. Then, right-click on the application, and select New Object > New Flashboard.
  4. Enter values for the fields on each panel. 

     Click here to expand...
    FieldDescription
    Flashboard panel
    TitleThe title that you want to appear in the graphical display on the form. The flashboard title should reflect its function. For example, a flashboard that collects tickets that the server receives in one month might be titled: Total Tickets for January 2019.
    Chart type

    The type of chart you want to create. The options are:

    • Line
    • Bar
    • Stacked Bar
    • Area
    • Stacked Area
    • Pie
    • Meter
    • Text
    • Capacity

    For more information about choosing the best type of flashboard for your needs, see Types of flashboards.

    Drilldown in VariablesEnables users to drill-down in the flashboard to view, modify, and delete the underlying data associated with the visual display. This is applicable only for real-time data.
    User Can Customize

    Enables users to customize the flashboard Chart type. Default customized flashboards options are:

    • Chart title
    • Chart type
    • Legend title
    • X axis label
    • Y axis label
    • Time frame to be displayed

    Perform the following steps to limit the number of options that users can select:

    1. Open the form that contains the Data Visualization field for your flashboard.
    2. In the Properties tab, for the Custom Properties property, enter customizableparams= immediately followed by the customizable options to display, in lowercase and separated by single spaces.
      For example, if you enter the following line, users can only customize the chart title, chart type, and X axis labels:
      customizableparams=charttitle charttype xaxislabel users can view the customizable options menu on the flashboard.
      To change the time frame display, the user selects Time Frame from the menu on the flashboard, and then selects the time frame (for example, Today ). 

    Note:

    HTML rendering supports only the Chart type option.

    Display Type

    Type of flashboard that you are creating:

    • Real Time — Displays the data as it is collected.
    • History — Displays the historical data collected over a time.
    • Summary — Displays a summary of historical data.
    • History till date — Displays historical and real-time data in a single flashboard.

    Note:

    If you want to display historical or summarized data, you cannot select a pie, meter, or text flashboard because these types of flashboards can display only real-time data. Instead, select a line, bar, or area chart.

    Background Color

    Background color for the flashboard. Select a color that increases readability and contrast. Perform the following steps to change the color:

    1. Click the Color button.
    2. In the dialog box that appears, select a Primary Color.
    3. (Adobe Flash rendering) To display a graduated color pattern, select Gradient, and select a Target Color. Then, select the gradient pattern.
    Legend

    Legend for a flashboard. Perform the following steps to enable the legend:

    1. Select Show Legend.
    2. Enter a title for the legend in the Legend field.
    3. Select where you want to place the legend:
      • Right
      • (Adobe Flash rendering) Left
      • (Adobe Flash rendering) Top
      • Bottom
      • (HTML rendering) Inset
      If you set Left for HTML rendering, the legend is positioned at Inset. Similarly, if you set Top for HTML rendering, the legend is positioned at Right.
    Orientation

    The orientation of the X and Y axes on a chart.

    The following screenshot shows the orientation in HTMLrendering:

    • 0 — X bottom and Y left
    • 1 — X top and Y left
    • 4 — Y and X left

    For any-other orientations the default (X at the bottom and Y on the left) is displayed.

    Variables panel
    Name

    List of the variables for the flashboard. Perform the following steps to add variables to the list:

    1. Click Add.
    2. Select a variable, and click OK.
    3. Repeat these steps for each variable.

    To set the format for each variable:

    1. Select the variable.
    2. Enter values for the remaining fields on the Variables panel.
    (Adobe Flash rendering only) Enable Variable

    Option to set whether the selected variable is displayed in the flashboard.


    (Adobe Flash rendering only) Label

    Label for the selected variable.

    Color


    For Adobe Flash rendering:

    Color for the selected variable.

    Perform the following steps to change the color:

    1. Click the Color button.
    2. In the dialog box that appears, select a Primary Color.
    3. To display a graduated color pattern, select Gradient, and select a Target Color. Then, select the gradient pattern.

    If you group variables, flashboards automatically assign colors to those variables. However, you can change the variable colors by using the Group By button, as described in this table. You can also use the gbcolors parameter to change the variable color.

    For HTML rendering:

    The HTML rendering follows the below color scheme:

    In HTML rendering, colors are automatically selected sequentially from left to right. You cannot select a specific color.

    (Adobe Flash rendering only) Style



    Style of the lines for the variable in the flashboard. The options are Solid and Dashed. This option is enabled when you are creating a Line chart.

    (Adobe Flash rendering only) Group by

    Option that allows you to select the color for each item of a variable in the flashboard.
    For example, you might have a selection field that contains the options Urgent, High, and Medium. By using the Group By option, you can select a separate color for each option. Urgent might be red, High might be orange, and Medium might be blue. The Group By button is available only if you enter a selection field (radio button, drop-down list, or check box) in the Primary field on the Operation panel when creating a flashboards variable. 
    When creating a variable, select only the Primary Group By field. The Group By button on the Variables panel is disabled if you use both Primary and Secondary options.

    Perform the following steps to use the Group By option:

    1. Select the variable.
    2. Click the Group By button.
    3. In the Group By Colors dialog box, select a category from the list, and select a color.
    4. Repeat step c for each category.
    5. Click OK.

    X Axis panel (Line, bar, area, and pie charts only)

    LabelLabel to display on the X axis.
    Show GridOption to display the X axis grid on the flashboard.
    (Adobe Flash rendering only) Show As Time

    Option to display the time frame on the X axis. You can display all dates or a specific date, such as yesterday. You must select the Show As Time option if your flashboard is a line chart and contains a variable that is enabled for data collection.

    Note:

    This field is enabled only when the History or Summary chart is selected. If the Real time chart is selected, all the variables in the flashboard must have the primary Group By on date-time field.

    (Adobe Flash rendering only) Time Frame

    Time frame for the flashboard:

    • All dates
    • Custom
    • Today
    • Yesterday
    • This Month
    • Last Month
    • Year to Date
    • Last Year
    • Last Week
    • This Week
    • Next Week
    • Next Month

    Note:

    The future time options, such as Next Week and Next Month, are not available for History and Summary charts.

    (Adobe Flash rendering only) Start Date and Time End Date and Time

    Start and end times to display data on the X axis.

    Note:

    These fields are enabled only if you select Custom for the Time Frame.

    (HTML rendering only) Sub chartMini map of the actual chart. Applicable only for Summary, History, and History Till Date display types.

    Y Axis panel (Line, bar, area, and pie charts only)

    LabelLabel to display on the Y axis.
    Show GridOption to display the Y axis grid on the flashboard.
    Range Auto Range Custom

    Range of values. The options are:

    • Range Auto — Range of values that the Remedy Flashboards server selects.
    • Range Custom — Minimum and maximum values to display on the Y axis. Enter those values in the Min and Max fields that are enabled when you select Range Custom.
    Meter panel (Meter charts only)
    (Optional) LabelLabel for the variable. (This is not displayed anywhere.)
    RangeMinimum and maximum values for the meter's range.
    Thresholds

    Thresholds that are displayed on the meter:

    • Warning — Sets the start point for a yellow band on the meter, which stops where the Alert Threshold starts. The Warning Threshold must be lower than the Alert Threshold.
    • Alert — Sets the start point for a red band on the meter, which stops at the Range Maximum value.
    Text panel (Text charts only)
    (Adobe Flash rendering only) Label Label for the text flashboard.
  5. In the Properties tab, set the values for Permissions. 
  6. In the Properties tab, enter details for the New Description property to record the change history.
    To view the change history, click the Change History property, and then click the ellipsis (...) button that appears.
  7. To modify other properties such as font and color details for the flashboard, edit the properties in the Properties tab. 
  8. Save the flashboard.
  9. To add the flashboard on the AR System form, see Viewing the flashboard via Remedy AR System form.

To modify a flashboard

  1. Open Developer Studio.
  2. In AR System Navigator, expand serverName > All Objects.
  3. Double-click Flashboards.
  4. In the Flashboards list, double-click the flashboard name.
  5. Make the necessary changes to the flashboard.
  6. Save the flashboard.

To delete a flashboard

  1. Open Developer Studio.
  2. In AR System Navigator, expand serverName > All Objects.
  3. Double-click Flashboard.
  4. In the Flashboards list, right-click the flashboard name, and select Delete.

Where to go from here

Setting up alarms to receive alerts


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