This documentation supports the 19.02 version of Remedy Action Request System.

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Creating an entry using REST API

The following operations are available on the resource: 

OPTIONS

The details of the OPTIONS operation are tabulated below:

DescriptionRetrieves the information of the form schema.
URL qualifier

/entry/{formName}

formName - The form for which an entry is to be created.

MethodOPTIONS
Headers
Header

Value

Authorizationtoken
Acceptapplication/json
(optional) X-AR-Client-Type Client Type ID
(optional) X-AR-RPC-QueueRPC queue to which the client calls are routed
(optional) X-AR-TimeoutTimeout (in seconds) for REST request Default value —120 seconds
ReturnsThe information about the schema of the form.

POST

This operation is used to create an entry. The details of the Create operations are tabulated below:

Create an entry

DescriptionCreates a new entry on the form.
URL qualifier

/entry/{formName}

formName - The form for which an entry is to be created.

MethodPOST
Headers
Header

Value

Authorizationtoken
Content-Typeapplication/json
(optional) X-AR-Client-Type Client Type ID
(optional) X-AR-RPC-QueueRPC queue to which the client calls are routed
(optional) X-AR-TimeoutTimeout (in seconds) for REST request Default value —120 seconds
Parameter


NameDescription
fieldsSelects what parts of the JSON document to return (for example, fields=values(fieldName1,fieldName2))

For more information, see Common parameters.

Request bodyAn entry object in JSON format.
Returns

Create an operation without field parameter

No request body content, but returns one of the following status codes:

  • HTTP status code 201 with the Location header set to the URL of the new entry resource
  • HTTP status code 204

Create an operation with field parameter

Returns request body content with the requested field values and one of the following status codes:

  • HTTP status code 201, with the Location header set to the URL of the new entry resource
  • HTTP status code 204
All possible error codes

If the request is not successful, one of the following error codes is returned:

400 - Request body is incorrect

403 - Forbidden

404 - Form does not exist

500 - Internal Server Error

For more information, see HTTP status codes.
Notes

Display-only forms and Join forms do not generate an entry ID when they are created, and the status code 204 is returned. If an entry ID is generated, such as on a regular form, status code 201 with the Location header is returned. When Display-only forms and Join forms are created, field parameters are not honored.

    This example provides information to create an entry in a Simple form.

    Request URL

    POST http://localhost:8008/api/arsys/v1/entry/SimpleForm
    

    Request headers

    Authorization: AR-JWT eyJhbGciOiJIUzI1NiJ9.
    eyJleHAiOjE0MTc2NTM1ODgsInN1YiI6IkFsbGVuIiwibmJmIjoxNDE3NjQ5ODY4LCJpc3MiOi
    JXLUNTRUlFUk9FLTI5LmFkcHJvZC5ibWMuY29tIiwianRpI
    joiSURHQUFCRFVDMllHSUFONkJGUTJBQUFFUEZBNVFXIiwiX2NhY2hlSWQiOjQ3LCJpYXQiOjE0MTc2NDk5ODh9.
    V4LGLcEdwD8V_I4rzoWYYSZmEMA82LBB_lEfz4Xnz9Y
    
    Content-Length: 77
    Content-Type: application/json

    Request body

    {
      "values":{
        "Submitter":"Allen",
        "Short Description":"testing 123",
    	"Assigned To":"Bob"
      }
    }
    The following is a sample code snippet for the POST operation.

     

    package com.example;
    
    import org.apache.http.Header;
    import org.apache.http.client.methods.CloseableHttpResponse;
    import org.apache.http.client.methods.HttpPost;
    import org.apache.http.entity.ContentType;
    import org.apache.http.entity.StringEntity;
    import org.apache.http.impl.client.CloseableHttpClient;
    import org.apache.http.impl.client.HttpClients;
    
    public class Post {
    
        public static void main(String[] args) throws Exception {
            String token = args[0];
    
            // start HTTP POST to create an entry
            CloseableHttpClient httpClient = HttpClients.createDefault();
            HttpPost httpPost = new HttpPost("http://localhost:8008/api/arsys/v1/entry/SimpleForm");
    
            // build the JSON entry
            String json = "{ \"values\" : { ";
            json += "\"Submitter\" : \"Allen\", ";
            json += "\"Short Description\" : \"testing 123\"";
            json += " } }";
            httpPost.setEntity(new StringEntity(json, ContentType.APPLICATION_JSON));
            httpPost.addHeader("Authorization", "AR-JWT " + token);
    
            // make the call and print the Location
            try (CloseableHttpResponse response = httpClient.execute(httpPost)) {
                Header locationHeader = response.getFirstHeader("Location");
                System.out.println(locationHeader.getValue());
            }
        }
    
    }

    This example provides information to create an entry in a Simple form.

    Request URL

    POST http://localhost:8008/api/arsys/v1/entry/SimpleForm?fields=values(Submitter, Assigned To)
    

    Request headers

    Authorization: AR-JWT eyJhbGciOiJIUzI1NiJ9.
    eyJleHAiOjE0MTc2NTM1ODgsInN1YiI6IkFsbGVuIiwibmJmIjoxNDE3NjQ5ODY4LCJpc3MiOi
    JXLUNTRUlFUk9FLTI5LmFkcHJvZC5ibWMuY29tIiwianRpI
    joiSURHQUFCRFVDMllHSUFONkJGUTJBQUFFUEZBNVFXIiwiX2NhY2hlSWQiOjQ3LCJpYXQiOjE0MTc2NDk5ODh9.
    V4LGLcEdwD8V_I4rzoWYYSZmEMA82LBB_lEfz4Xnz9Y
    
    Content-Length: 77
    Content-Type: application/json

    Request body

    {
      "values":{
        "Submitter":"Allen",
        "Short Description":"testing 123",
    	"Assigned To":"Bob"	
      }
    }

    Response body

    {
      "values": {
        "Submitter": "Allen",
        "Assigned To": "Bob"
      },
      "_links": {
        "self": [
          {
            "href": "http://<local host>:<port>/api/arsys/v1/entry/SimpleForm"
          }
        ]
      }
    }
    
    The following is a sample code snippet for the POST operation.

     

    package com.example;
    
    import org.apache.http.Header;
    import org.apache.http.client.methods.CloseableHttpResponse;
    import org.apache.http.client.methods.HttpPost;
    import org.apache.http.entity.ContentType;
    import org.apache.http.entity.StringEntity;
    import org.apache.http.impl.client.CloseableHttpClient;
    import org.apache.http.impl.client.HttpClients;
    
    public class Post {
    
        public static void main(String[] args) throws Exception {
            String token = args[0];
    
            // start HTTP POST to create an entry with fields parameter
            CloseableHttpClient httpClient = HttpClients.createDefault();
            HttpPost httpPost = new HttpPost("http://localhost:8008/api/arsys/v1/entry/SimpleForm?fields=values(field1, field2)");
    
            // build the JSON entry
            String json = "{ \"values\" : { ";
            json += "\"Submitter\" : \"Allen\", ";
            json += "\"Short Description\" : \"testing 123\"";
            json += " } }";
            httpPost.setEntity(new StringEntity(json, ContentType.APPLICATION_JSON));
            httpPost.addHeader("Authorization", "AR-JWT " + token);
    
            // make the call and print the Location
            try (CloseableHttpResponse response = httpClient.execute(httpPost)) {
                Header locationHeader = response.getFirstHeader("Location");
                System.out.println(locationHeader.getValue());
    			HttpEntity entity = response.getEntity(); 
    		// Read the contents of an entity and return it as a String. 
    			String content = EntityUtils.toString(entity); 
    			System.out.println(content); 
            }
        }
    
    }

    Create an entry with attachments

    DescriptionCreates a new entry with attachments
    URL qualifier

    /entry/{formName}

    formName - The form for which an entry is to be created.

    MethodPOST
    Headers

    Header

    Value

    Authorizationtoken
    Content-Typemultipart/form-data
    (optional) X-AR-Client-TypeClient Type ID
    (optional) X-AR-RPC-QueueRPC queue to which the client calls are routed
    (optional) X-AR-TimeoutTimeout (in seconds) for REST request Default value —120 seconds
    Request body

    A multipart/form-data entity. Each part of a multipart entity has a name, a Content-Type and the value.

    There is one part named as entry with Content-Type as application/json and the value is a JSON entry. There are 0 or more parts with names like attach-{fieldName} with any Content-Type and any value. The name is a prefix indicating that it is an attachment binary data, the part after the hyphen is the name of the attachment field. This creates an entry with attachment data.

    ReturnsNo request body content, but returns one of the following status codes:
    • HTTP status code 201 with the Location header set to the URL of the new entry resource
    • HTTP status code 204
    All possible error codes

    If the request is not successful, one of the following error codes is returned:

    400 - Request body is incorrect

    403 - Forbidden

    404 - Form does not exist

    500 - Internal Server Error

    For more information, see HTTP status codes

    NotesDisplay-only forms and Join forms do not generate an entry ID when they are created, and the status code 204 is returned. If an entry ID is generated, such as on a regular form, status code 201 with the Location header is returned.

      This example provides information to create an entry with attachment in a Simple form.

      Request URL

      POST http://localhost:8008/api/arsys/v1/entry/AttachTest

      Request headers

      Authorization: AR-JWT eyJhbGciOiJIUzI1NiJ9.
      eyJzdWIiOiJxSmNGRjgwY0JOeTgyUDRkUm1vTz
      RHZ1dKQ1QrZ3pzYUpybVwvMFRwMktMYkJXeUd4ZWt1VG1VMW1r
      NXkzcE9aRk9NRlhVM1JTZ3BDbjRNUmR4MVRQRnpGQ2hpNE5KaGk3ZUxCNVlFOFFz
      VVJuYm1HbklHaVc0UT09IiwibmJmIjoxNDQ3NzkzMjQ5LCJfaW1wZXJzb25hdGVkVXNl
      ciI6bnVsbCwiaXNzIjoiVy1DU0VJRVJPRS0yOS5hZHByb2QuYm1jLmNvbSIsIl9jYWNoZUlkIjox
      NDAsImV4cCI6MTQ0Nzc5Njk2OSwiaWF0IjoxNDQ3NzkzMzY5LCJqdGkiOiJJREdBQUJEVUMyWU
      dJQU5YWkk4N0FBQkJPV0RORTkifQ.S4PqNJ_LNLqHxfbI6nn7lJA_aI4_-qDVx4hqR3TfprQ
      
      Content-Length: 17553
      Content-Type: multipart/form-data;boundary=W3NByNRZZYy4ALu6xeZzvWXU3NVmYUxoRB

      Request body

      --W3NByNRZZYy4ALu6xeZzvWXU3NVmYUxoRB
      Content-Disposition: form-data; name="entry"
      Content-Type: application/json; charset=UTF-8
      Content-Transfer-Encoding: 8bit
      
      { 
      	"values" : 
      		{ "Submitter" :"Allen", "Short Description" : "testing 123", "Attachment1" : "sample.jpg"
      		} 
      }
      
      --W3NByNRZZYy4ALu6xeZzvWXU3NVmYUxoRB
      Content-Disposition: form-data;
      name="attach-Attachment1"; filename="sample.png"
      Content-Type: application/octet-stream
      Content-Transfer-Encoding: binary
      
      <binary data removed for brevity>
      --W3NByNRZZYy4ALu6xeZzvWXU3NVmYUxoRB--
      

      The following is a sample code snippet for the POST operation with attachments.

      package com.example;
      
      import java.io.File;
      
      import org.apache.http.Header;
      import org.apache.http.HttpEntity;
      import org.apache.http.client.methods.CloseableHttpResponse;
      import org.apache.http.client.methods.HttpPost;
      import org.apache.http.entity.ContentType;
      import org.apache.http.entity.mime.MultipartEntityBuilder;
      import org.apache.http.impl.client.CloseableHttpClient;
      import org.apache.http.impl.client.HttpClients;
      
      public class PostAttachment {
      
          public static void main(String[] args) throws Exception {
              String token = args[0];
              String filename = args[1];
      
              // start HTTP POST to create an entry
              CloseableHttpClient httpClient = HttpClients.createDefault();
              HttpPost httpPost = new HttpPost("http://localhost:8008/api/arsys/v1/entry/AttachTest");
      
              // build the JSON entry
              String json = "{ \"values\" : { ";
              json += "\"Submitter\" : \"Allen\", ";
              json += "\"Short Description\" : \"testing 123\", ";
              json += "\"Attachment1\" : \"sample.jpg\"";
              json += " } }";
      
              // build the multipart entity
              HttpEntity entity = MultipartEntityBuilder.create()
                      .addTextBody("entry", json, ContentType.APPLICATION_JSON)
                      .addBinaryBody("attach-Attachment1", new File(filename))
                      .build();
              httpPost.setEntity(entity);
              httpPost.addHeader("Authorization", "AR-JWT " + token);
      
              // make the call and print the Location
              try (CloseableHttpResponse response = httpClient.execute(httpPost)) {
                  Header locationHeader = response.getFirstHeader("Location");
                  System.out.println(locationHeader.getValue());
              }
          }
      
      }
      
      

      GET multiple entries

      This operation allows you to get multiple entries. The details of the GET operation are tabulated below:

      DescriptionGet multiple entries on the form.
      URL qualifier

      /entry/{formName}

      formName - The form for which an entry is to be read.

      MethodGET
      Header
      HeaderValue
      Authorizationtoken
      (optional) X-AR-Client-Type Client Type ID
      (optional) X-AR-RPC-QueueRPC queue to which the client calls are routed
      (optional) X-AR-TimeoutTimeout (in seconds) for REST request Default value —120 seconds
      Parameters

      Name

      Description

      fieldsSelects what parts of the JSON document to return (for example, ?fields=entryId1,entryId2)
      qSearch qualification
      offsetOffset for the entry return
      limitNumber of instances in which limit the result
      sortOrder in which sorts the results (for example, ?sort=submitDate.desc)
      expandExpands related entries (associations).

      For more information, see Common parameters.

      ReturnsAn array of entry objects in JSON format.
      Errors

      If the request is not successful, the following error code is returned.

      400 - Request body is incorrect.

      For more information, see HTTP status codes.
      NotesThe default behavior is to internally call Get List Entry With Fields, which does not initiate Get Entry workflow.

        This example provides information to get multiple entries in a Simple form.

        Request URL

        GET http://localhost:8008/api/arsys/v1/entry/SimpleForm

        Request headers

        Authorization: AR-JWT eyJhbGciOiJIUzI1NiJ9.
        eyJleHAiOjE0MTc2NTM1ODgsInN1YiI6IkFsbGVuIiwibm
        JmIjoxNDE3NjQ5ODY4LCJpc3MiOiJXLUNTRUlFUk9FLTI5Lm
        FkcHJvZC5ibWMuY29tIiwianRpIjoiSURHQUFCRFVDMllHSUFONkJGUTJBQUFFUEZBNVFXIiwiX
        2NhY2hlSWQiOjQ3LCJpYXQiOjE0MTc2NDk5ODh9.V4LGLcEdwD8V_I4rzoWYYSZmEMA82LBB_lEfz4Xnz9Y

        Response body

        HTTP/1.1 200 OK
        Date: Wed, 03 Dec 2014 22:53:46 GMT
        Content-Type: application/json
        Server: Jetty(8.1.15.v20140411)
        {
        "entries": [
        	{
              "values":
        		{
                 "Request ID":"000000000000103","Submitter":"Allen",
                 "Create Date":"2014-12-03T22:53:37.000+0000",
                 "Assigned To":null,
                 "Last Modified By":"chris",
                 "Modified Date":"2014-12-03T22:53:37.000+0000",
                 "Status":"New",
                 "Short Description":"testing 123",
                 "Status History":{
        				"New":{
        					"user":"chris",
        					"timestamp":"2014-12-03T22:53:37.000+0000"
        					  }
        					}
        		},
        	"_links":{
        		"self":[
        			{"href":"http://localhost:8008/api/arsys/v1/entry/SimpleForm/000000000000103"
                    }
                  ]
        	    }
            }
          ],
          "_links":{
        		"self":[
        	            {"href":"http://localhost:8008/api/arsys/v1/entry/SimpleForm"
                        }
                      ]
                  }
        }
        The following is a sample code snippet for the POST operation for multiple entries.

         

        package com.example;
        
        import java.nio.charset.StandardCharsets;
        
        import org.apache.http.HttpEntity;
        import org.apache.http.client.methods.CloseableHttpResponse;
        import org.apache.http.client.methods.HttpGet;
        import org.apache.http.impl.client.CloseableHttpClient;
        import org.apache.http.impl.client.HttpClients;
        import org.apache.http.util.EntityUtils;
        
        public class GetMultiple {
        
            public static void main(String[] args) throws Exception {
                String token = args[0];
        
                // start HTTP GET to get an entry
                CloseableHttpClient httpClient = HttpClients.createDefault();
                HttpGet httpGet = new HttpGet("http://localhost:8008/api/arsys/v1/entry/SimpleForm");
        
                // add the token to the header
                httpGet.addHeader("Authorization", "AR-JWT " + token);
        
                // make the call and print the status
                try (CloseableHttpResponse response = httpClient.execute(httpGet)) {
                    HttpEntity entity = response.getEntity();
                    String jsonEntry = EntityUtils.toString(entity, StandardCharsets.UTF_8);
                    System.out.println(jsonEntry);
                }
            }
        
        }
        
        

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