This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating a form and workflow to search across multiple forms

After you have configured your forms and chosen which forms should be excluded from multi-form search, you can create a form and workflow that enables users to search across multiple forms. For example, you can create a simple search capability across all forms by providing a display-only form that contains fields such as:

  • A character field where users enter the terms they want to search
  • A character field where users enter the terms they do not want in the results
  • A menu to choose the forms from which to search
  • Fields to enter a date range
  • A table field to display results

The following figure shows the example MFS:MultiFormSearch form, which is installed with BMC Remedy AR System. You can study this form and its workflow to understand how multi-form search works.

Example form that enables users to search across multiple forms
(Click the image to expand it.)  

Was this page helpful? Yes No Submitting... Thank you

Comments