This documentation supports the 19.02 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Auditing changes to data

Through auditing, you can keep track of changes to data in any form (except display-only forms).

If you have at least one field configured for auditing on a form, you can record data in a main form in an audit form or log form when any of the following actions occur:

  • A new entry is created on the form.
  • An entry is deleted on the form.
  • Any audit field on the form is modified.
  • Data is merged into a form.

Auditing requires configuration at the following levels:

  • Form level — Enable auditing for a form, specify an audit style, and specify the name of the form that will contain the audited data. If the audit form does not exist, BMC Remedy AR System creates it.
  • Field level — Specify whether a field should be:
    • Audited — A change to this field triggers audit processing.
    • Copied — The field value is copied to the corresponding field in the audit form if the audit field is triggered. Audit fields that have not changed are not copied.
    • Audited and copied — The field triggers an audit if the field is changed. If it is not changed, it is still copied.

When you configure a main form for auditing, you specify whether to perform a form-style audit or a log-style audit. Because BMC Remedy AR System updates the audit forms for both styles, a special user named AR_AUDITOR performs the audits. This name is displayed in the Last Modified By field for all audits.

You can selectively audit entries by providing an audit qualification. If the audit qualification fails, the audit does not occur (even if the values of audit fields have changed).

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