This documentation supports the 19.02 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

4900 to 4999 - BMC Remedy Email Engine errors and warnings

The following table describes BMC Remedy Email Engine messages and notifications:

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NumberDescription
4900 Error

Invalid Value.

An invalid value was supplied, such as a user name or a server name. Verify your input email message. Contact your BMC Remedy AR System administrator if necessary.

4901 Error

An attempt was made to initialize a mail box that was already initialized.

An attempt was made to initialize a mail box that was already initialized. Verify your email configuration or review the email engine logs to diagnose the problem.

4902 Error

One of the fields is empty.

A NULL value was supplied, such as for a user name or a server name. Verify your input. Contact your BMC Remedy AR System administrator if necessary.

4903 Error

A ":" is missing between the field label and the value in your input.

A colon was not supplied after the label name in supplying field values. This error can occur while parsing an instruction. Supply a colon (:) between the field label and the value in your input.

4904 Error

Missing Field Label in field value.

The field value was supplied without the field label in the email message. Supply the field label.

4906 Error

Missing XML <> tag in the email message.

An expected XML tag is missing in the email message. Supply the missing XML tag.

4907 Error

Missing name value tag in HTML email message.

An expected HTML tag is missing in the email message. Supply the value tag.

4908 Error

Invalid field value.

An invalid field value was supplied, such as a non-numeric value for an integer field. Supply the correct value, depending on the field type in the incoming email message.

4909 Error

Missing the action Instruction.

The expected header instruction action is missing from the email message. Supply the action instruction.

4910 Error

Unable to create the outgoing mail message.

An outgoing email message cannot be created because certain information is missing or an internal error occurred. Review the email engine logs to diagnose the specific problem.

4911 Error

Unable to locate the specified User Instruction.

The user instruction specified in the email message does not exist. Verify that the specified user instruction exists in BMC Remedy AR System Email User Instruction Templates form. Contact your BMC Remedy AR System administrator if necessary.

4912 Error

Command Line Parameter already defined.

The command-line parameter is specified more than once. The message contains the parameter that is specified more than once. Specify the parameter only once.

4913 Error

Command Line Parameter not defined.

A required command-line parameter, such as a server name, is not specified in the email engine startup script. The message provides a description of the missing information. Provide the missing parameter.

4914 Error

Command Line Parameter Value is missing.

A command-line parameter is specified without a value in the email engine startup script. The message provides information about which parameter value is missing. Provide the missing parameter value.

4915 Error

Command Line Parameter is not valid.

An invalid parameter or an invalid value for a parameter is specified in the email engine startup script. The message provides information about which parameter is invalid.

4916 Error

Invalid Email configuration values in the EmailDaemon.properties file.

\Invalid configuration values in the EmailDaemon.properties file. Review the EmailDaemon.properties file to see if anything is missing.

4918 Error

A required action parameter, such as a form name or a request ID, is missing in the incoming email message. Please enter the parameter and continue.

A required action parameter, such as a form name or a request ID, is missing in the incoming email message. The message provides information about the missing parameter.

4919 Error

The supplied data type does not match the data type required for the field.

You cannot modify the form because an invalid value was supplied. The supplied data type does not match the data type required for the field. Provide the correct value for the field.

4920 Error

An expected attachment was missing while processing an incoming email message. Please provide the expected attachment.

An expected attachment was missing while processing an incoming email message. Provide the expected attachment.

4922 Error

The security key provided in the incoming email message is disabled.

The security key provided in the incoming email message is disabled. Contact your BMC Remedy AR System administrator.

4923 Error

The security key provided in the incoming email message has expired.

The security key provided in the incoming email message expired. Contact your BMC Remedy AR System administrator.

4924 Error

An invalid security key was entered. Verify that the security key entered is present on the BMC Remedy AR System Email Security Form. If the problem still occurs, contact your BMC Remedy AR System administrator.

An invalid security key was entered. Verify that the right security key was entered. If the problem still occurs, contact your BMC Remedy AR System administrator.

4925 Error

The security key does not match the originating email address. Verify that you specified the correct security key for the email address used.

The security key does not match the originating email address. Verify that you specified the correct security key for the email address used.

4927 Error

No login information was specified or the specified login information is invalid.

No login information was specified or the specified login information is invalid. Check the email sent. If login information was specified, make sure that the email mailbox is set to use the user supplied login information.

4928 Error

The specified instruction cannot be found in the AR System Email User Instruction Templates form.

The specified instruction cannot be found in the BMC Remedy AR System Email User Instruction Templates form. Check the instruction specified or contact your BMC Remedy AR System administrator if necessary.

4929 Error

The specified template cannot be found in the AR System Email Templates form.

The specified template cannot be found in the BMC Remedy AR System Email Templates form. Verify that the correct template was specified or contact your BMC Remedy AR System administrator if necessary.

4930 Error

Unable to encrypt the modify key. Contact Customer Support.

A problem occurred in encrypting the modify key. Contact Customer Support.

4931 Error

Unable to decrypt the modify key. Contact Customer Support.

A problem occurred in decrypting the modify key. Contact Customer Support.

4932 Error

The modify key contains an invalid entry ID. Make sure that the modify key was not modified and that the original outgoing email message was not deleted.

The modify key contains an invalid entry ID. Make sure that the modify key was not modified and that the original outgoing email message was not deleted.

4933 Error

The modify key contains an invalid AR System server name.

The modify key contains an invalid BMC Remedy AR System server name. Make sure that the modify key was not modified and that the original outgoing email message was not deleted.

4934 Error

The modify key in the incoming modify action email message is invalid. Make sure that the modify key was not modified.

The modify key in the incoming email message with modify action is invalid. Make sure that the modify key was not modified.

4935 Error

The modify key is missing from the incoming modify action email message, unable to execute Instructions.

The modify key is missing from the email message with the modify action. Make sure that the modify key was not deleted from the message.

4936 Error

Modifications are disabled on this mailbox. Contact your AR System administrator.

Modify actions are disallowed for the incoming mailbox. Contact your BMC Remedy AR System administrator.

4937 Error

The email message with the modify action is missing a security key. Provide the security key.

The email message with the modify action is missing a security key. Provide the security key.

4938 Error

Invalid Date/Time format for specified date field. The correct format is <format>.

An invalid format was used for the date/time fields. This error message gives details about the correct date/time format. Supply values for the date/time fields in the suggested format.

4939 Error

An unknown system error occurred. Contact Customer Support.

An unknown system error occurred. Contact Customer Support

4940 Error

No email address is specified for the email message.

No email addresses are specified for the email message. Verify that the email address was specified.

4941 Error

No matching entries found for the qualification. Verify your qualification or contact your AR System administrator.

No matching entries were found for the qualification. Verify your qualification or contact your BMC Remedy AR System administrator

4942 Error

Problem with the connection to the AR System server. Wait for the email engine to reconnect to the server and complete all pending actions. If the connection is not reestablished, then check the AR System server and then check network connectivity.

A problem has occurred with the connection to the AR System server. Wait for the email engine to reconnect to the server so that all pending actions can be completed. If the connection is not re-established within timeInterval, then check whether the AR System server is running, and if it is, then check the network connectivity.

4943 Error

Form is missing. Will retry to verify existence of form in <numberMinutes> minutes.

The BMC Remedy AR System Email Mailbox Configuration form does not exist or the BMC Remedy AR System server is unavailable. Contact your BMC Remedy AR System administrator.

4944 Error

The supplied value for an option (radio button) or a drop-down list item is invalid. Verify that you provided the correct value.

The supplied value for an option (radio button) or a drop-down list item is invalid. Verify that you provided the correct value.

4945 Error

Sender address not found in originating email.

The email address of the sender of the modify email is not found in the original email message. Contact your BMC Remedy AR System administrator.

4946 Error

No field values were specified for submit or modify operation. Specify values for the action.

No fields were specified for submit or modify operation. Specify values for the action.

4947 Error

Missing currency code for the currency value specified.

A currency value was specified without a currency code. Specify a currency code for the value.

4948 Error

Attachment file size exceeds the limit set in emaildaemon.properties.

The attachment is too large. See your BMC Remedy AR System administrator.

4949 Error

Email address contains invalid characters.

Invalid characters were found in the email address for the email message. Verify that the email address that was specified correctly.

4950 Error

Variable replacement with a qualification requires a form and a server.

If you use variable replacement with a qualification, supply a form name and an BMC Remedy AR System server name.

4951 Error

None of the recipients have access to form: <formName>.

The required form access permissions are unavailable. See your BMC Remedy AR System administrator.

4952 Error

Incoming Message's From Or Reply-To is same as Incoming MailBox's User configured in BMC Remedy AR System Email Mailbox Configuration form which may cause circular mails.

The name in the From or Reply-To field of the current email message is the same as the incoming mailbox user name; this may cause a message loop. Use a different name in the From or Reply-To field of the current email message.

4953 Error

Message will be deleted without logging in email messages form because there is an error on submit.

The Store entry has not been created for the current email message, because it was not saved in the database. This problem may occur due to the AR System server being unavailable, a database connectivity issue, or a connectivity issue between the AR System server and the email engine. Check whether all of these are working and then resend the message.

4954 Error

More than one recipients specified for MODIFY action with Security Key disabled.

More than one recipients are specified for the incoming mail modify action when the Security Key is disabled. Specify only one recipient or enable the Security Key.

4955 Error

Login name is not consistent with MODIFY_KEY.

The User Name specified in the reply email for modify action does not match the intended user name. Check the user name provided.

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