This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Workflow object properties

When you open an active link, filter, or escalation, the properties appear in the Properties view for the active workflow object. The following table describes the properties of workflow objects.

Workflow object properties

Property type Active links Filters Escalations
  • Grant or prevent access to the active link for users and groups
Not applicable Not applicable
Change history
  • This object property automatically records the owner, the user who last modified the object, and the date of the modification. You can also enter a description of your changes.
Help text
  • Enter help text to describe what the workflow object does or how it is used.

You can modify some of these properties, including the permissions for active links and the help text for all workflow objects. For information about setting and changing object properties, see Working with existing objects.

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