This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

View and Vendor forms

View and vendor forms allow users to access external data sources outside of BMC Remedy AR System. These forms can be used to:

  • Execute workflow on creation and modification of data when the changes are performed using the view or vendor form.
  • Execute escalations on external data.
  • Access external data to populate search style character menus or table fields.

View forms allow BMC Remedy AR System to point to and access data in an existing database table created outside BMC Remedy AR System. The table can be located on the same server or in any other database server accessible from the current BMC Remedy AR System database server.

Vendor forms allow BMC Remedy AR System to access arbitrary external data sources through the use of a BMC Remedy AR System Database Connectivity (ARDBC) plug-in. ARDBC plug-ins enable BMC Remedy AR System to interface with external data sources such as LDAP directory services, legacy systems, spreadsheets, text files, or database tables. A vendor form provides for easy integration with external data, without replicating the data.

For more information, see Creating vendor forms and View forms.

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