This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using the excluded fields option

For the Like Field IDs or Like Field Names mapping type, you can select a list of fields that you want to exclude from mapping. DSO avoids mapping these fields for the DSO transfer or return action. After the mapping is configured, if a new field gets added, it gets mapped automatically, unless it is present in the excluded fields list.

You can use the excluded fields list for both DSO transfer and DSO return actions.

Note

Before performing this task, ensure that the information in the Basic and Options panels of the Distributed Mapping editor is correctly specified. See Creating distributed mappings.

To add a field in the excluded fields list

  1. Open the distributed mapping in the Distributed Mapping editor.
  2. In the Transfer to Target or Return from Target panel, select Like Field IDs or Like Field Names, and click Add.
  3. In the Object Selector, select the fields that you want to exclude from mapping, and click OK.
    The excluded fields appear in the table on the Transfer to Target or Return from Target panel.
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