This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using templates with fields

A template can be used in either of the following ways:

  • By binding the template to a view field. Use this method when you do not need to calculate parameter values in workflow. However, you can always use workflow to update hidden fields that are referenced as implicit parameters and reinitialize the view field.
  • By creating a Set Fields workflow action that uses the TEMPLATE function to place content into a character field or a view field. Use this method when you need to calculate parameter values using workflow.

For more information, see:

Was this page helpful? Yes No Submitting... Thank you

Comments