This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using menu options in BMC Remedy Developer Studio

In BMC Remedy Developer Studio, you can access most menu options in multiple ways, including the use of right-click pop-up menus, main menu options, and menu bar icons. For example, to add an If Action to an active link, filter, or escalation, you can access the menu choices by any of these three methods:

  • Right-click the If Actions panel heading, and then select Add Action.
    (Click the image to expand it.)

  • Select the Workflow > Add If Actions main menu option.
    (Click the image to expand it.)

  • Click the down arrow next to the Add If Action icon in the tool bar.
    (Click the image to expand it.)

    The procedures in this section describe using the right-click menu whenever it is available.
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