This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using log files

Use logging to verify what operations an application is performing, how the client and server are interacting, and which operations result in an error. Using logs allows you to gather information to identify the causes of performance issues or errors. If you need to contact BMC Customer Support, having the appropriate log files ready can help resolve many issues more quickly.

Each log file has a default location and a default log file name, or you can direct log output to a directory and file that you select.

Warning

Do not leave logging turned on indefinitely, because log files can grow very large and will consume disk space. Some types of server logging can affect system performance. Therefore, turn on log files to capture the information you need, and then turn the logging option off when you have done so.



You can lessen the potential performance impact of logging by using the Log Per Thread and Buffer Logged Lines configuration options. See Creating per-thread log files and Buffering log output.

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