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User goals and features

BMC provides a large set of task-based, conceptual and reference information about BMC Remedy Action Request System (BMC Remedy AR System) features for new and current users to help you be successful with your BMC Remedy AR System platform implementation. Each section contains a home page with goal-based topic summaries and links to instructions.

User roles

Use this section to learn about the roles and responsibilities of BMC Remedy AR System users associated with each key section shown in the preceding figure.

Administrator responsibilities

Typically, BMC Remedy AR System administrators are responsible for some or all of these tasks:

  • Installing BMC Remedy AR System software
  • Defining their organization's work processes and business rules
  • Determining how to allocate server and database resources
  • Managing BMC Remedy AR System access control by assigning permissions for BMC Remedy AR System applications and their components
  • Maintaining BMC Remedy AR System by adding and deleting users, groups, and roles; backing up BMC Remedy AR System servers; importing data from other systems.

Application programmer responsibilities

Typically, BMC Remedy AR System programmers are responsible for some or all of these tasks:

  • Writing plug-ins and custom clients that use the BMC Remedy AR System C API, Java API, or Java plug-in API
  • Integrating external applications with BMC Remedy AR System

Developer responsibilities

Typically, BMC Remedy AR System developers are responsible for some or all of these tasks:

  • Creating a BMC Remedy AR System application that reflects a set of work processes and business rules, or working with a consultant to create an application
  • Localizing a BMC Remedy AR System application for use in other languages or countries
  • Modifying a BMC Remedy AR System application to reflect changes in the organization's work processes

End user responsibilities

Typically, BMC Remedy AR System end users are responsible for some or all of these tasks:

  • Using BMC Remedy AR System software
  • Raising incident and service requests
  • Analysis or consumption of a customized or prepackaged BMC Remedy AR System-based application included in an ITSM solution

Security administrator responsibilities

Typically, BMC Remedy AR System security administrators are responsible for some or all of these tasks:

  • Securing BMC Remedy AR System software
  • Managing user accounts
  • Setting permissions
  • Implementing security policy, standards, guidelines and procedures to ensure ongoing maintenance of security
  • Managing user accesses for single sign-on, which includes managing server configuration, authentication mechanisms, and multiple realms.
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