This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Understanding the AR System Navigator

Use the AR System Navigator (see the following figure) to open object lists and create objects.

AR System Navigator
(Click the image to expand it.)

The AR System Navigator contains a tree for each connected server. The following server icons signify information about the server:

Server icons

Disconnected server
Server, logged in as administrator
Server, logged in as subadministrator

For information about subadministrator access to objects, see Subadministrator security role.

The AR System Navigator gives you access to:

  • Working Lists — Lists of server objects that you use to complete an application development or maintenance task.
    Use the special Reserved Objects working list to access reserved objects. For information about object reservation, see Version control in BMC Remedy AR System.
    For more information, see Using working lists.
  • Applications — Applications defined on the server.
    See Working with applications and packing lists and Defining and managing an application.
  • Packing Lists — Functional units that contain an administrator-defined grouping of information. For example, if an application contains ten forms, each form and its related workflow can be organized in its own functional unit, or packing list.
    See Working with applications and packing lists and Packing lists.
  • All Objects — All of the object types that you can define in BMC Remedy Developer Studio, for example, forms, active links, and so on.
    Double-click an item (such as Forms) to open an object list. From the object list, you can access the objects of that type.
    See Using the Outline tab and Working with existing objects.


    Working lists, applications, and packing lists provide another way to access server objects found under All Objects. Using these containers can reduce the time to find objects that you need to access.

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