When troubleshooting AR System Performance issues, there are many components involved such as the Database, AR Server, Mid-Tier, Smart IT, FTS, network. Use the following links for more information about troubleshooting performance issues with the Remedy AR System:

• Troubleshooting process for performance issues
• Troubleshooting AR System configuration issues
• Troubleshooting performance issues by using AR System Log Analyzer
• Troubleshooting ARServer Thread Tuning and Queue Wait Time issues
• Troubleshooting overall midtier performance issues
• Troubleshooting database performance issues
• Troubleshooting JVM Blocking issues

Popular knowledge articles and documentation for AR System performance

The following list includes some of the popular knowledge articles from BMC Communities for AR System performance issues:

• Best practices for Remedy ITSM suite
• KB providing high level sizing guidelines/configuration best practices - For Remedy
• KB providing high level sizing guidelines/configuration best practices- For DWPA
• Performance benchmarking best practices
• Performance tuning for Remedy

Videos for AR System performance

The following video (01:18:32) explains the techniques and tools to holistically understand your ITSM application performance: