This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

To retrieve an entry

  1. Open the Postman - REST Client.
  2. Create a token. For more information, see Creating a token.
  3. Set the Request URL if you want to retrieve an entry using Request ID
    http://<server_name>:<port>/api/arsys/v1/entry/HPD:IncidentInterface_Create/Request ID

    Refer to the following example if you want to retrieve an entry using Incident number
    http://<server_name>:<port>/api/arsys/v1/entry/HPD:IncidentInterface_Create/?q=('Incident Number'="INC000000000005")

  4. Select the operation as GET.
  5. Click Headers.
  6. Enter the following data as key value pair in the header:

    Key
    Value
    AuthorizationAR-JWT <tokengenerated>
  7. Click Send.
  8. Click Body and verify the details of the Request ID.

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