This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

To create an entry

To create an entry in API, perform the following steps:

  1. Open the Postman - REST Client.
  2. Create a token. For more information, see Creating a token.
  3. Set the Request URL as:


  4. Select the operation as POST.
  5. Click Headers.
  6. Enter the following data as key value pair in the header:

    AuthorizationAR-JWT <token generated>
  7. Select raw.
  8. From the list, select JSON.
  9. Enter the JSON input for creating an entry:

      "values": {
        "First_Name": "Allen",
        "Last_Name": "Allbrook",
        "Description": "REST API: Incident Creation",
        "Impact": "1-Extensive/Widespread",
        "Urgency": "1-Critical",
        "Status": "Assigned",
        "Reported Source": "Direct Input",
        "Service_Type": "User Service Restoration",
        "z1D_Action": "CREATE"
  10. Click Send to send the request.
  11. Click Headers.
  12. The plug-in returns a URL in the Location section for the newly created entry.

For information about sending attachments, see the knowledge article on BMC Communities  Send attachments into Remedy REST API Open link .

See the following video for a demonstration on creating an entry using Postman - REST Client:


The video is recorded using the earlier version of BMC Remedy AR System and is valid for BMC Remedy AR System 9.x and later versions.

Create an entry using Postman – REST Client

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