This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Status history in filter qualifications

Status history references in a filter's Run If qualification must have the following information and format:

  • The name or ID of the Status History field (followed by a period).
  • The name or index of the status value that you want to match (followed by a period).
  • The keyword USER (for the user who is changing the status) or TIME (for the time that the status changed).

For example:

'Status History.Fixed.TIME' < "07/01/99"

This syntax is created automatically when you select the Status History reference from the Run If list.

In a filter qualification, you can use a Status History reference if you are checking values in the database; Status History is not meaningful if you are trying to check the value of the current transaction. (For more information, see Checking transaction versus database values.) You cannot use Status History references in active link Run If qualifications or you cannot set the Status History value to a field in an active link set fields action.

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