This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Specifying forms to prefetch using the prefetchConfig.xml file

The prefetchConfig.xml file is not required to prefetch forms or views, but a file from the previous version of BMC Remedy AR System can be edited to specify forms to prefetch.

The Cache Settings page in the Configuration Tool includes a text box that shows the content of the prefetchConfig.xml file. By default, this content is commented out. By removing the comment tags, you can edit the content, using the appropriate XML tags to enter the users, servers, locales, and forms to which prefetching should apply. Multiple users or forms can be specified.

Each form is prefetched according to the specified user's permissions for that form and its fields. For example, if you select a form that has 75 fields, and specify a user who has permission to view only 20 fields on that form, the prefetch process can fetch and cache the form with only the 20 fields for which the use has access.

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