This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Software Usage plug-in configuration

The Software Usage plug-in enables you to gather product usage information. By querying the usage information, you can identify products that are tied to a certificate or multiple certificates that might be approaching expiration or a breach of compliance. The usage information can also be checked against a product in the product catalog, such as Adobe Acrobat that requires a contract. This produces a list of configuration items (CIs) that have usage information. The purpose of the plug-in is to help the IT asset managers understand what software instances are used or not used, so that they can make harvesting decisions.

Plug-in type

Software Usage is a Java-based ARDBC plug-in.

AR System server connectivity

The Software Usage plug-in connects to the AR System server by using the BMC Remedy AR System Java API. This plug-in (AstSoftUsagePlugin.jar) is installed in the C:\BMC Software\ARSystem\pluginsvr\swu folder.

Configuration information

The configuration information of the Software Usage plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias.
Server-Plugin-Alias: RMDY.ITSM.ASSET.SOFTWAREUSAGE RMDY.ITSM.ASSET.SOFTWAREUSAGE myServer:9999

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

Related topic

Troubleshooting Software Usage plug-in issues

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