This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting up UNIX mailboxes

This topic explains how to establish a mailbox address for Email Engine on the UNIX operating system. This procedure only provides generic guidelines. If you have questions about implementation, consult your UNIX system administrator for details.

To set up the BMC Remedy AR System mailbox, you must have UNIX superuser (root user) access on the UNIX server.

To set up UNIX mailboxes

  1. Set up an ARSystem user account in the /etc/passwd file, as in the following example (new entry in bold ):
    
    root:x:0:1:0000-Admin(0000):/:/sbin/sh
    daemon:x:1:1:0000-Admin(0000):/:
    bin:x:2:2:0000-Admin(0000):/usr/bin:
    sys:x:3:3:0000-Admin(0000):/:
    adm:x:4:4:0000-Admin(0000):/var/adm:
    lp:x:71:8:0000-lp(0000):/usr/spool/lp:
    smtp:x:0:0:mail daemon user:/:
    uucp:x:5:5:0000-uucp(0000):/usr/lib/uucp:
    listen:x:37:4:Network Admin:/usr/net/nls:
    nobody:x:60001:60001:uid no body:/:
    noaccess:x:60002:60002:uid no access:/:
    *ARSystem:x:50:10:AR System mail user:/home/ARSystem:/bin/sh*
  2. Edit the /etc/aliases file and add the alias ARSystem with the mailbox of /usr/spool/mail/ARSystem, as follows:
    
    /etc/aliases file
    #######################
    # Local aliases below #
    #######################
    # Email Alias for AR System mailbox
    ARSystem:/usr/spool/mail/ARSystem
    You can also choose a different name, as needed.
    Verify this step for your UNIX operating system; it might be different for your platform. In particular, the path to your mail folder might be different from /usr/spool/mail/.

    Note

    On some UNIX platforms, you need to run the newaliases command to have the ARSystem aliases recognized. If you have questions or problems, see your UNIX system administration documentation or UNIX system administrator. The email directory /usr/spool/mail will vary between UNIX platforms.

  3. Create the mailbox file you defined for this user in the /etc/aliases file or /usr/lib/aliases file (HP-UX), by performing the following command:
    
    # touch /usr/spool/mail/ARSystem
  4. Change the group name to daemon, or to the owner of the mailbox alias name, as in the following example:
    
    # chgrp daemon /usr/spool/mail/ARSystem

    Note

    The group name varies between UNIX platforms. For most UNIX platforms, it is the group daemon, while on HP-UX, it is mail. To verify the proper group name to use, check the group name for the mail directory by using the command ls -ldg.

  5. Change the mailbox permissions so they are readable and writable by all, as in the following example:

# chmod 666 /usr/spool/mail/ARSystem
ls -laF /usr/spool/mail/ARSystem
-rw-rw-rw-- 1 daemon 0 May 30 16:55 /usr/spool/mail/ARSystem
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