This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting global-level and local-level configurations using AR System Configuration Generic UI form

The AR System Configuration Generic UI form lists all the servers available for a selected component. You can select a particular server and perform operations such as view, add, delete, or modify settings. You can also modify the global-level or local-level configurations for a particular component. 

Use this form if you want to define a local-level value for a setting that has GLOBAL_ONLY scope or you want to define a global-level value for a setting that has LOCAL_ONLY scope.

Best Practice

As a best practice, use the Server Group Configuration screen of the Remedy Management Console to set the global-level and local-level configurations. For more information, see Setting global-level and local-level configurations using the Remedy Management Console.

To update global-level and local-level configuration value using the AR System Generic UI form

  1. Select System >  General > Centralize Configuration > AR System Configuration Generic UI.
  2. From the Component Name list, select the component for which you want to view the settings.
    • Select "*"  to update the global-level settings.
    • Select a Component name to update the local-level settings.
      For example, server 1

Related topic

Centralized configuration

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