This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting form properties

For each form, you can define properties that determine how that form looks and performs during operations performed in a web browser.

Setting form properties in Base Development mode

The following panels are displayed when you are in Base Development mode.

Definitions tab in Base Development mode

Panel name

Description

More information

Basic

Defines settings for the next ID block size, cache, status history, and tags.

Defining next ID block size, cache, status history, and tags

Entry Points

Defines the order in which entry points appear in the Application List field and the mode (New or Search) in which the form will open.

Creating form entry points

Result List Fields

Defines the form's fields that appear when a user performs a Search operation in a web browser.

Defining search results

Sort

Defines the order in which requests appear in the matching table list when the Search button is clicked on a form in a web browser.

Setting up sort order

Archive

Defines the settings for periodically backing up or deleting form data.

Archiving data

Audit

Creates a record in the Audit form when you enable Audit for any field on a form.

Auditing changes to data

Join Information

Defines the primary and secondary forms of a join form, the join type, and a qualification.

Modifying join form properties

Indexes

Defines form indexes to reduce the database search time for frequently searched fields.

Defining indexes

Full Text Search

Defines the weighted relevancy fields for searches on multiple forms. Defines the scan times for join, vendor, and view forms.

Configuring forms for multi-form FTS

Vendor Information

For vendor forms only, defines the vendor and table names used to create the form. If you modify these fields and specify a vendor name that is not associated with a valid ARDBC plug-in or a table name that the plug-in does not support, you receive errors when you try to access data from the vendor form.

Creating vendor forms

View Information

For view forms only, displays the names of the table and one or more key fields used to create the form. You cannot edit these fields.

View forms

Permissions

  • Group Permissions — Defines the access control groups that can access the form.
  • Subadministrator Permissions — Defines the access control groups that have subadministrator permissions for the form.

Change History

Defines the owner of a form, the user who last modified it, the date and time of the modification, and a description of the changes.

Updating change history

Help Text

Defines the help text for the form. This help text should describe the form, what it does, and how to use it. Web browser users can view help by clicking the Help button, if a Help form action field is added to the form.

Providing help text

Associations to Follow for Archive

Allows you to configure the associations that need to be followed during archiving of a form and to archive related data. You can choose from the specific filtering options so that only necessary associations are archived along with the form. The following options are available:

Unspecified, Selected, All Enforced, All

Note: In the Best Practice Customization mode, you can overlay Associations to Follow for Archive. However, you will only be able to select the filtering option that includes higher associations than Base Development mode.

Defining associations to follow

Row level security fields

Allows you to add or remove fields in the Field Id Order for Qualification view. You can use only the dynamic field IDs (112 and 60000 to 60999) in this table. This sequence defines the order of these fields in the SQL query for row-level security. The value of the Algorithm field determines whether AR System uses RLS_SPLIT/regex-based algorithm to generate the SQL query or the traditional OR clause-based SQL query.Setting the Row-level Security fields

Form properties apply to all form views associated with that form. To set properties for a specific form view, select the tab of the form view, click in an empty area on the form, and edit the form's view properties under Properties. For more information about setting view-specific properties, see Setting form view properties.

Setting form properties in Best Practice Customization mode

In Best Practice Customization mode, the granular properties are available for customization. These granular properties are listed under separate panels in the Definitions tab. The properties for which the granularity is not available are listed under the Other Definitions panel. For information about customizing the granular properties in the Best Practice Customization mode, see Customizing a BMC Remedy application using overlays and custom objects.

Definitions tab in Best Practice Customization mode

To define form properties

  1. Open the form.
  2. Select the Definitions tab in the form editor.
  3. Click the property panels to view and change the base properties. The form type you are modifying determines which panels appear.

For more information about setting form properties, see the following sections:

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