This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting configuration preferences

The Configuration screen enables you to customize your environment such as customizing server group dashboard, setting configuration preferences, creating server name list, component list, and settings list.

Required permissions

You must have either of the following permissions:

  • AR System Administrator
  • AR System Configuration Administrator
  • Logging Administrator
  • Integration Administrator

Customizing the Server Group Dashboard of the Remedy Management Console

When you regularly want to monitor any key metric you can choose to customize the Server Group Dashboard of the Remedy Management Console by configuring any out-of-the-box flashboards on your server. You can configure up to 28 statistics on this Dashboard. 

Understanding the Dashboard display

The Dashboard objects are displayed through a flashboard with HTML rendering. The flashboard supports the following features:

PropertyFieldLegendOrientation
  • Graph Background Color
  • Meter Needle Color
  • Show Chart Tittle
  • Title
  • Chart Type
  • Display Type
  • Drill down
  • X Axis
  • Y Axis
  • Meter Ranges and Thresholds
  • Labels
  • RIGHT
  • BOTTOM
  • TOP
  • 0 — X bottom Y left
  • 1 — X top Y left
  • 4 — Y bottom X left
  • Default (X bottom Y left)
    is displayed for any other orientation

Currently, the flashboard does not support parameters and gradient in colors. 

For more information about BMC Remedy Flashboard, see Creating flashboards.

To customize the Server Group Dashboard layout

  1. On the Remedy Management Console, click Configuration > Dashboard Layout
    The list of available flashboards is displayed.
  2. Select an option from the list.
    The Description and DVF_Field fields are automatically populated.
  3. From the FlashboardName list, select a flashboard name.
  4. From the EventForm list, select an event form.
  5. From the EventFlashboard list, select a flashboard name.
  6. Click Update.

After you refresh the Server Group Dashboard the dashboard is updated with the customized flashboard display.

Creating a server list

Use the Server List screen to create a list of servers when you want to work with a specific set of servers within your environment. You can configure the list as per your preference such as a single server or specified servers.

For more information about creating a server name list, see Managing logs for server group.

Creating a component list

Use the Component List screen to create a list of components if you want to work with a specific set of components. You can refer this list in the For These Components field on the Server Group Configuration screen. 

The Server Group Configuration screen displays all the components matching the criteria you have set in the component type list. 

To create a component list

  1. On the Remedy Management Console, click Configuration > Component List.
  2. In the Component List field, enter a  new name or select a name from the list.
  3. In the Component Type field, select a component.
  4. In the Component Name field, select the component (server) from the available list.
  5. Click Apply. Repeat step 3 to add more components.
    The component list is displayed in the table.
  6. (Optional) To delete a component, from the Component List, expand the Component Type table, select a component from the Component Name List, and click Delete.

Create a setting list

Use the Setting List screen to create a list of settings if you want to work with specific settings. You can refer this list in the Show These Settings field on the Server Group Configuration screen.

The Server Group Configuration screen displays all settings matching the criteria you have set in the Setting List. 

  1. On Remedy Management Console, open Configuration > Setting List.
  2. In the Setting List field, enter a  new name or select a name from the list.
  3. In the Component Type field, select a component.
  4. In the Setting Name field, select a setting for the specified component.
    The Setting Key field is auto-populated.
  5. Click Apply.
    Repeat step 3 to add more settings. The settings list is displayed in the table.

To delete a setting, from the Component List, expand the Component Type table, select a setting from the list and click Delete.

Related topic

Setting global-level and local-level configurations using the Remedy Management Console 

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