This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Running the approval utilities

You can run the following approval utilities by running the approval-utils.bat (Windows) or approval-utils.sh (UNIX) file:

To run the approval utilities

  1. Open the approval-utils.bat or approval-utils.sh file in the approvalServerInstallDir\bin directory.
  2. The interface prompts as follows:

    Approval Utility Commands
    
    ===========================
    
    Exit/Quit               <e | q>
    Help                    <h | help>
    
    Approval Join Fix       <joinfix>
    Approval Change Schema  <chgschema>
    Approval Upgrade        <upgrade>
    
    Command:
    
  3. Type the name of the utility that you want to run.
    1. If you type joinfix, and press enter, the interface displays the parameters for the utility and prompts the user to enter the required arguments as follows:

      Info - Created command - joinfix
      Approval Join Fix
      Usage:
        [-x Server]
        [-u User]
        [-p Password] [-t TCP Port]
        [-a Authentication String] [-r RPC Port]
        [-f Form]
        [-m Mode]
                1. Update Join Criteria
                2. Add new fields in Three-way Join Form
      		  3. Update Password Objects on Three-way Join Form
      Arguments:
      
    2. If you type chgschema, and press enter, the interface displays the parameters for the utility and prompts the user to enter the required arguments as follows:

      Info - Created command - chgschema
      Approval Change Schema
      Usage:
        [-x Server]
        [-u User]
        [-p Password] [-t TCP Port]
        [-r RPC Port] [-a Authentication String]
      Arguments:
      
    3. If you type upgrade, and press enter, the interface displays the parameters for the utility and prompts the user to enter the required arguments as follows:

      Info - Created command - upgrade
      Approval Upgrade
      Usage:
        [-d Installation Directory]
        [-l Log File Path]
      Arguments:
      

Note

  • The logs for the chgschema and joinfix utilities are stored in the approval-utils.log file located in the approvalServerInstallDir\bin directory.
  • The log for the upgrade utility is stored in the log file as per the -l parameter. However, if the value for this parameter is not specified, then the logs are stored in the approval-utils.log file.
  • After running the utilities, you must restart the approval server for the changes to take effect.
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Comments

  1. Keith Yim-lim

    What is Approval Upgrade - upgrade used for? There does not seem to have any definition of this action. Thanks

    May 15, 2019 06:32
    1. Anagha Deshpande

      Hello Keith,

      Apologies for responding late.

      We are working on your query. We will respond soon.

      Regards,

      Anagha

      Jun 13, 2019 10:44
      1. Anagha Deshpande

        Hello Keith,

        The approval upgrade utility is usually used when you upgrade from older version such as version 7.6 or earlier.

        These versions do not have fields such as 14506-14514 on the AP: Form > Advance tab and on AP:Details form. These fields are used to map application fields to have the application records data on the Approval Central.

        The latest versions of Remedy AR System already have data populated for these fields.

        Hope this helps.

        Regards,

        Anagha

        Jun 20, 2019 10:33